Terms of service.
General website-use and service-enquiry terms. Commercial hosting arrangements require separately agreed documents.
Complete the highlighted fields and have qualified legal counsel review this document against Upticks.com’s actual services, business entity and customer agreements before publishing it as final.
01Overview and acceptance
These terms describe general use of the Upticks.com website and, where expressly incorporated, the basic terms for requesting information about infrastructure services. The company offering the service is [FULL REGISTERED LEGAL ENTITY NAME], company registration [COMPANY NUMBER], at [REGISTERED BUSINESS ADDRESS] (“Upticks.com”, “we”, “us”). By accessing this website you agree to the website-use provisions of these terms. A purchase of hosting or managed connectivity requires a separate written service agreement.
02Services and proposals
Information on this website is general, may be illustrative, and does not create a commitment to supply any particular service, site, uptime level or latency. Quotations, statements of work, service level agreements and any signed order documents govern the service actually purchased. If there is a conflict, the signed service agreement should take precedence for the service it covers. Offers and pricing are subject to availability, technical feasibility and acceptance.
03Customer responsibilities
You must provide accurate enquiry and account information, keep access credentials secure where a portal is available, use services lawfully and cooperate with reasonable security or incident-response requests. Customers remain responsible for the software, trading systems, data and third-party permissions they control, subject to the applicable service agreement.
04Acceptable use and security
You must not use the website or contracted services to distribute malware, attack networks, gain unauthorised access, interfere with other users or violate applicable law. We may take proportionate protective measures to address credible security threats, subject to any separately agreed notice and service commitments.
05Connectivity and third parties
References to brokers, exchanges, ECNs, liquidity providers, data centres and third-party vendors do not imply endorsement, affiliation or guaranteed access. Third-party circuits, facilities, APIs and venues may be subject to separate eligibility rules, contracts, fees and maintenance events. Public broker response checks are not trading execution measurements.
06Fees, billing and taxes
Unless otherwise agreed in writing, commercial pricing, billing frequency, setup fees, overages, taxes, payment terms, renewal and cancellation terms will be set out in an accepted service order or master agreement. Website content is not a binding price quotation.
07Availability and support
Any support hours, recovery objectives, performance commitments, maintenance windows, credits or remedies must be defined in the signed agreement. Marketing descriptions such as “hyper-redundant”, “24/7” or “low latency” are not independently enforceable service guarantees without an express contractual commitment.
08Confidentiality, privacy and data
Each party should protect confidential information according to the applicable contract. Personal data collected through this website is addressed in the Privacy policy. If Upticks.com processes personal data for customers as a processor, a separate data processing agreement may be required.
09Intellectual property
The Upticks.com name, website design, graphics and materials belong to Upticks.com or their respective owners, except where stated otherwise. You may view and use site content for legitimate evaluation purposes, but may not reproduce or commercially redistribute it without permission. Third-party brand names remain the property of their respective owners.
10Disclaimers and liability
Website information is provided for general informational purposes and may change. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded. Specific warranties, exclusions, liability caps and indemnities for paid services must be set out in a reviewed, signed service agreement. This draft deliberately does not invent liability limits or exclusions.
11Suspension and termination
Access to the public website may be limited for maintenance, security or misuse. Suspension, termination, migration and data-return obligations for purchased services must follow the applicable signed agreement and mandatory law.
12Governing law and contact
The governing law and dispute forum are [INSERT GOVERNING LAW AND JURISDICTION AFTER LEGAL REVIEW]. For legal notices, contact [LEGAL EMAIL] at [OFFICIAL POSTAL ADDRESS]. These terms will become effective on [APPROVED EFFECTIVE DATE].